Jazzy Robot Returns Policy v1.2 (Updated 28th July 2016)
Jazzy Robot wants you to be 100% happy with your purchase, however at times things can go wrong and you can be left feeling unhappy and sad. Jazzy does not want that. So here is some information regarding our returns policy to help you when things do not go as well as expected.
- If for any reason we have failed you as a company we will either offer you a 100% refund (including and postage costs occurred) and the return of the product at Jazzy Robots expense or we will refund you 100% of your money and also allow you to keep the product free of charge as a gesture of good will. The option of refund and keeping of the product is at the discretion of Jazzy Robot and is assessed on an individual basis.
The circumstances required are:
Lost items in post
Receipt of damaged items
Broken or faulty product upon receipt
Underperforming products or unfit for purpose
2. If you are unhappy with your purchase please contact Jazzy Robot at firstname.lastname@example.org with details of your complaint. We will do everything in our power to ensure a happy outcome. At the end of the day we don’t want to lose you as a valued customer. That makes Jazzy Robot cry and then he goes rusty.
3. From the day you receive your purchase you have 7 days to decide if you want to keep it or not. If for any reason you no longer want to keep your item then please contact us within the 7 day period at email@example.com to arrange the return of your purchase. Unfortunately, if you decided that you just do not want your purchase then the return postage cost will have to be met by the customer. Your refund will be the full cost of your item minus any added shipping cost paid at the point of transaction.
If 7 days has elapsed please contact Jazzy Robot at firstname.lastname@example.org we will do our very best to come to a mutual satisfactory outcome.
The returned item will need to be:
In a new and unopened condition (packaging intact)
Undamaged and in full working order (This will include packaging)
Your refund will be processed on the same day it is received by Jazzy Robot via PayPal
Jazzy Robot advises that any returned product be sent either tracked mail or signed for to ensure that your item is not lost in transit.
If you have any concerns please get in touch at email@example.com
Some items may be exempt from our refund policy. These products are clearly identified on our website within our item descriptions.
4. This returns policy does not affect your statutory rights.